Refund policy

Refund Policy

At Lumei, customer satisfaction is our priority.

Due to the hygienic nature of skincare products, we do not accept returns or offer refunds for products that have been opened or used.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at yimobeauty@gmail.com with your order number and photos of the product. We will review your request and, if approved, provide a replacement or refund.

Orders cannot be cancelled once they have been shipped.

Shipping fees are non-refundable unless the error was caused by us.

If a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If you have any questions, please contact us at yimobeauty@gmail.com.